Customers and Suppliers Privacy Notice

1^st Callcom Limited takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

If you need more information, please contact our Data Team by post at 1^st Callcom Limited, Strowger House, Ravenshorn Way, Renishaw, Sheffield, S21 3WY or by email to admin@1call.co.uk.

The controller of your data will be 1^st Callcom Limited.

What information do we collect?

We collect and process personal data about you when you interact with us, when you purchase goods from us and sell goods to us. The personal data we process includes;

• your name
• your home or work address
• email address and/or phone number
• your job title
• your bank details
• telephone call summary records
• internet browser and operating system
• cookies & usage data
• and/or any other information you provide

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include, but is not limited to, information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.  Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:

• Session Cookies: We use Session Cookies to operate our Service
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings
• Security Cookies: We use Security Cookies for security purposes

The following section explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognise you and make your next visit easier and the Service more useful to you.  Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we use cookies

When you use and access the Service, we may place a number of cookie files in your web browser.

This Service may use cookies for the following purposes;

• To enable certain functions of the Service
• To provide analytics
• To store your preferences

Third party cookies

In addition to our own cookies, our Service may also use various third parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These may include analytics cookies, used to track information on how the Service is used, so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Listed here are some commonly used web browsers, with link to their support pages containing information on how to delete or refuse cookies;

• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Mozilla Firefox
• Safari

For any other web browser, please visit your web browser’s official web pages.

You can also learn more about cookies at the following third party websites;

• www.allaboutcookies.org
• www.networkadvertisinginitiative.org

1^st Callcom Limited may use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, offers and general information about other services and events we offer that are similar to those that you have already enquired about or been involved with, unless you have opted not to receive such information
• If you are a new prospect or customer we may contact you by telephone, post or email from time to time with information about goods and services we feel would be of interest to you. By submitting an enquiry through 1^st Callcom’s website you consent to allowing us to contact you.

How do we use this information and what is the legal basis for this use?

We process personal data for the following purposes;

• As required to establish and fulfil contract obligations with you, for example, if you make a purchase from us or enter into an agreement to provide or receive goods/services. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. We require this information in order to enter into a contract with you and are unable to do so without it
• To comply with applicable laws and regulations
• In accordance with our legitimate interests in protecting 1^st Callcom’s legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation)
• With your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products or services;
• To monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, both online and offline, in accordance with our legitimate interests;
• We may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests;
• We may use your information to invite you to take part in customer satisfaction surveys. 
• We may use your information to contact you with newsletters, marketing or promotional material and other information that may be of interest to you.
• We may also send you direct marketing in relation to relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.

With whom and where will we share your personal data?

We may share your personal data with the below third parties;

• Our professional advisors such as our auditors and external legal and financial advisors;
• Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
• Our suppliers, business partners and sub-contractors; and/or
• Search engine and web analytics.
• Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Personal data may also be shared with third party service providers who will process it on behalf of 1^st Callcom Limited for the purposes above. Such third parties include, but are not limited to, providers of website hosting.
• At times your data may be viewed by our IT Support Company if a problem with software arises. They will not store your data and are providing their own GDPR compliant policy to us.

We will not sell or rent your information to third parties.

How long will you keep my personal data?

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.  Data will be retained for;

• The length of any contractual relationship you have with us and after that for a period of 7 years.
• Data relating to any dispute will be held for a period of 7 years after the dispute was closed.

Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data;

• until you unsubscribe from our communications; or, if you have not unsubscribed; while you interact with us and our content;
• For 12 months from when you last interacted with us or our content.

In some instances, laws may require 1st Callcom Limited to hold certain information for specific periods other than those listed above.

Where is my data stored?

The personal data that we collect from you is kept on our server, this is kept in a secure room with controlled access, security measures are in place including but not limited to virus software and firewalls. Data may be transferred to, and stored outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, in which case the third country’s data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. Further information may be obtained from our Data Team.

Your personal information is secure with us and will never be released or sold to third party organisations.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we take the necessary precautions to protect your Personal Data using commercially acceptable means, we cannot guarantee its absolute security.

What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes.

• You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you or by contacting us at admin@1call.co.uk.
• Where you have consented to us using your personal data, you can withdraw that consent at any time.
• If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
• You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.
• If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved.

In some circumstances you can ask us to erase your personal data;

• By withdrawing your consent for us to use it
• If it is no longer necessary for us to use your personal data
• If you object to the use of your personal data and we don’t have a good reason to continue to use it
• If we haven’t handled your personal data in accordance with our obligations

If you object to us processing your personal data, we will stop unless;

• There are compelling legitimate grounds for the processing which override your interests, rights of freedoms or,
• The processing is for exercise or defence of a legal claim

Where can I find more information about 1^st Callcom Limited’s handling of my data?

Should you have any queries regarding this Privacy Notice, about 1^st Callcom Limited’s processing of your personal data or wish to exercise your rights you can contact 1^st Callcom Limited’s Data Team by post to 1^st Callcom Limited, Strowger House, Ravenshorn Way, Renishaw, Sheffield, S21 3Wy or by email to admin@1call.co.uk .

If you are not happy with 1^st Callcom Limited’s response, you have the right to complain to the Information Commissioners Office (ICO) if you feel there is a problem with the way we are handling your data, information on how to contact the ICO, along with further information on your rights and our obligations, can be found on their website www.ico.org.uk.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information of Children under the age of 18. If you are a parent or guardian and you believe that your Child/Children may have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take the appropriate steps to remove that information from our records.

Changes to our policy

This policy replaces all previous versions and is correct as of May 2018. We reserve the right to change the policy at any time.