Privacy Policy Privacy Policy

Privacy Policy

Customers and Suppliers Privacy Notice

1st Callcom Limited takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

If you need more information, please contact our Data Team by post at 1st Callcom Limited, Strowger House, Ravenshorn Way, Renishaw, Sheffield, S21 3WY or by email to

The controller of your data will be 1st Callcom Limited.

What information do we collect?

We collect and process personal data about you when you interact with us, when you purchase goods from us and sell goods to us. The personal data we process includes;

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include, but is not limited to, information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.  Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:

The following section explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognise you and make your next visit easier and the Service more useful to you.  Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we use cookies

When you use and access the Service, we may place a number of cookie files in your web browser.

This Service may use cookies for the following purposes;

Third party cookies

In addition to our own cookies, our Service may also use various third parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These may include analytics cookies, used to track information on how the Service is used, so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Listed here are some commonly used web browsers, with link to their support pages containing information on how to delete or refuse cookies;

For any other web browser, please visit your web browser’s official web pages.

You can also learn more about cookies at the following third party websites;

1st Callcom Limited may use the collected data for various purposes:

How do we use this information and what is the legal basis for this use?

We process personal data for the following purposes;

With whom and where will we share your personal data?

We may share your personal data with the below third parties;

We will not sell or rent your information to third parties.

How long will you keep my personal data?

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.  Data will be retained for;

Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data;

In some instances, laws may require 1st Callcom Limited to hold certain information for specific periods other than those listed above.

Where is my data stored?

The personal data that we collect from you is kept on our server, this is kept in a secure room with controlled access, security measures are in place including but not limited to virus software and firewalls. Data may be transferred to, and stored outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, in which case the third country’s data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. Further information may be obtained from our Data Team.

Your personal information is secure with us and will never be released or sold to third party organisations.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we take the necessary precautions to protect your Personal Data using commercially acceptable means, we cannot guarantee its absolute security.

What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes.

In some circumstances you can ask us to erase your personal data;

If you object to us processing your personal data, we will stop unless;

Where can I find more information about 1st Callcom Limited’s handling of my data?

Should you have any queries regarding this Privacy Notice, about 1st Callcom Limited’s processing of your personal data or wish to exercise your rights you can contact 1st Callcom Limited’s Data Team by post to 1st Callcom Limited, Strowger House, Ravenshorn Way, Renishaw, Sheffield, S21 3Wy or by email to .

If you are not happy with 1st Callcom Limited’s response, you have the right to complain to the Information Commissioners Office (ICO) if you feel there is a problem with the way we are handling your data, information on how to contact the ICO, along with further information on your rights and our obligations, can be found on their website

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information of Children under the age of 18. If you are a parent or guardian and you believe that your Child/Children may have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take the appropriate steps to remove that information from our records.

Changes to our policy

This policy replaces all previous versions and is correct as of May 2018. We reserve the right to change the policy at any time.

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