GP Surgeries & Dentists
1st Callcom Ltd is a telecoms specialist and has supported the UK healthcare sector since our opening in 1998. We offer comprehensive GP digital phone system installation and monitoring services, as well as feature-rich phone systems for dental practices.
Phone Systems for Healthcare
Today, the UK’s healthcare providers are facing greater and more complex demands than ever. To ensure a call is never missed, GP surgeries and dental practices are relying on feature-rich telephone systems that can give them the flexibility they need to streamline their operations and devote more time to patient care.
1st Call offers unlimited support with both traditional and advancing telecom technology, including the switch to a VoIP phone system. We will work with you to find the best system for your environment, delivering tailored solutions to suit every scenario – from call queuing and automatic ring-back to live call recording and CRM integration.
Phone Systems for GP Surgeries
Whether it’s for reception, triage, or training, there are numerous GP digital phone system features that can enhance the way healthcare staff handle their calls. These include but are not limited to:
- Call queuing with ring-back that holds the caller’s place
- Integration with SystmOne
- Click-to-dial functionality
- Individual phone lines so GPs can always make calls
- Automated processes
- Voicemail-to-email
- Call recording with storage for up to 7 years
- Full reporting on all required parameters & call flow analysis
- Resilient platform with multi-site backup
For GP surgeries, we recommend our latest hosted telephone systems that offer all the features you will need and more. We are constantly developing the platform and introducing new features – including the ability to send text messages, transcribe voicemails, and integrate with SystmOne, such as enabling patients to cancel appointments themselves via the telephone.
Best Phone System for Dental Practice
To maximise their dentists’ time and ensure customer satisfaction, dental practices need phone systems that are as efficient as possible. The benefits of feature-rich phone systems for dental practices mean that:
- Staff do not have to search the building for one another
- The entire team can be summoned at the touch of a button
- A greater number of enquiries can be addressed in one day
- Opportunities for adjusting business hours are identified
- The reliability & cost-effectiveness of operations are enhanced
- Phone systems can be scaled as the team grows
Depending on the size of the practice, we can recommend a system that will suit your needs perfectly – even if it’s just a few simple handsets.
Other Technology Solutions for Healthcare
Alongside phone systems, 1st Call has a wealth of experience in the installation and monitoring of CCTV, Access Control, and Internet solutions for GP surgeries and dental practices – promoting a safe and comfortable environment for staff, patients, and visitors.
Our services can help you:
- Limit access to sensitive / restricted areas
- Deter misuse, damage, or theft of assets
- Improve authentication procedures
- Gain a comprehensive overview of the site
- Ensure seamless internet connectivity & access to business-critical software
- Secure the site in a single touch during an emergency
- Integrate alarms, cameras & locks for complete control
Healthcare Phone Systems from 1st Call
1st Call is here to help GP surgeries, dentists, and others working within the UK healthcare sector take advantage of telephone systems and other leading technology to improve their operations and ensure the best support for their patients.
Why choose 1st Call?
- Over 25 years working in the healthcare sector
- Free consultation to review your current & future needs
- Tailored recommendations from an independent provider
- Solutions suited to your budget
- Access to the latest technologies
- Highly skilled 1st Call engineers
- 24/7 maintenance packages
- Follow-up guidance & support
1st Call has a team of specialists ready to support your telecoms, Wi-Fi, and security needs. Get in touch for your free consultation today!