Telephony Telephony

Phone systems designed for your business

As recognised specialists in telecommunications 1st Call offer advice on many system solutions, whether you require 2 or 1000 extensions over single or multiple sites.

Continuous communication with customers is vital for most businesses which is why we offer a free consultation where we can review your communications and recommend the right solutions to meet your current and future needs.

With technology continuously evolving we have to stay one step ahead so you can remain ahead of your competitors.

Whatever your needs we have the products to help you.

Traditional Telephone systems

1st Call have been supplying, installing and maintaining Panasonic telephone systems since 1998. They are a reliable, high quality and versatile business communications solution.

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Hosted Telephone Systems / Cloud Technology

Hosted phone systems are the future of telephony and offer unrivalled flexibility and features for a monthly cost instead of a lump sum capital expense. 

Running on the BT network and using the Broadsoft platform across multiple data centres in our opinion you cannot get better for features, cost or reliability.

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Calls and Lines

Whether you require analogue lines, ISDN or SIP Trunks we will advise the best solution to meet your needs.

Our call charges are up to 45% cheaper than those of most major providers, reducing your overheads and giving you a flexible, reliable service.

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Traditional Telephone System Call Recording

Protect your organisation from false accusations and problems with one of our professional call recording solutions from Retell.

Files are fully encrypted and secure and stored on your premises for your complete peace of mind. 

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Traditional Telephone System Call Reporting

1st Call have a selection of call reporting solutions for any business, school or surgery with advanced call analytics which make it easy to effectively and efficiently manage your telephone call data on traditional systems.


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Call Queuing

No one likes to wait in a queue, but similarly, no one likes the engaged tone.  The latest range of Panasonic systems now offer a queuing system with position in queue announcements and estimated waiting time indication.  This combined with an intelligent call routing solution can make your callers experience a much better one.

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Professionally Recorded Messages

A professionally recorded auto attendant creates the first impression that your customers have of your company, it portrays a successful and organised company who handle calls efficiently and effectively.

Our productions are of the highest quality using experienced voiceover artists and can be supplied in WAV or MP3 format.

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1st Calls mobile solution is unique, it offers simple SIM only options with unlimited based tariffs with bolt ons to suit individual needs.

We can offer packages on both O2 and Vodafone.

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UPS / Powerfail Systems

With so many UPS sizes, formats, and technologies available selecting the right one for your application can be daunting. Our team are on hand to help you with this process and would be happy to have an informal discussion with you or arrange a site survey to understand your needs in more detail.

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For your peace of mind 1st Call can offer full maintenance support on the majority of the products that we sell, including telephone systems, CCTV, call recorders, call loggers, access control and telephone lines.

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Technology Partners