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Accept more calls
Call Queuing is a sophisticated mechanism to line calls up in succession allowing you to accept more calls into your telephone system than you have employees capable of answering. Customers receive a reassuring comfort message rather than a frustrating engaged tone.
Position in Queue
With Call Queuing, instead of getting an engaged tone your customers are answered automatically and held in a queue. Customers are given and estimated waiting time and queue position and they can then be answered in order.
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Efficiency
It allows your business to deal efficiently with call traffic peaks without losing important Customer’s calls and projects a professional image of your business at all times.
Comfort Greeting
While they are waiting for a member of staff, they receive personal messages and updated position in queue with estimated waiting times while they are waiting.
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