Accept more calls
Call Queuing is a sophisticated mechanism to line calls up in succession allowing you to accept more calls into your telephone system than you have employees capable of answering. Customers receive a reassuring comfort message rather than a frustrating engaged tone.
Position in Queue
With Call Queuing, instead of getting an engaged tone your customers are answered automatically and held in a queue. Customers are given and estimated waiting time and queue position and they can then be answered in order.
It allows your business to deal efficiently with call traffic peaks without losing important Customer’s calls and projects a professional image of your business at all times.
While they are waiting for a member of staff, they receive personal messages and updated position in queue with estimated waiting times while they are waiting.