Frequently asked questions regarding TIM call logging system.
TIM Plus runs as a Windows Service and is administered completely by a standard web browser. It comes with an in-built web server ‘out-of-the-box’ and uses cutting-edge AJAX techniques to appear like a normal application. No external software is required!
Yes, alarms can be emailed as soon as they occur. They can be set on many different call properties, including duration, cost, dialled number(s), type of call, etc. Alarms can also be added to any statistic point and configured to send an email alarm if a specific condition is met e.g. the number of outbound calls is above 100, response time for a specific user is greater than 4 minutes or channels in use exceeds a specific number.
No there aren’t. You can have as many web users as you like. Only ‘users’ of your phone system(s) need a license, e.g. extensions, faxes, etc.
Of course. Simply setup your report parameters and tell it which email address(es) you want it to be delivered to. TIM Plus is also compatible with SMTP servers that use authentication.
There’s no practical limit, no. And what’s more, each web user can have their own set of scheduled reports, accessible only by that user.
Yes, absolutely. An initial ‘super’ user can access everything; additional web users can be restricted to a specific site or group.
Yes, if you do not want to log any group or user, simply set the ‘Do not log’ option in the properties field for that entity.
All reports and display boards can be accessed via any standard web browser using a https server or via a standard browser with a secure username and password.
Every single part of the system can be fully administered through a standard web browser, given the appropriate access rights.
We recommend the following minimum PC spec for running TIM Plus:
CPU: 2 GHz Dual-Core x86/x86-64
Memory: 2 GB
Hard Disk: 80 GB
Operating System: All Windows editions from XP SP3 to Windows Server 2012
Network: Ethernet TCP/IP
I/O: Dedicated RS232-C port for PBX connections that use a serial cable
Web Browser: IE 6+, Firefox 2+, Opera, Safari, Chrome
TIM Plus includes its own native web server, so it’s not necessary to configure any third-party web servers.
The internal SQL database is file-based and should not be used for integration. For this type of application, we recommend the TIM Enterprise product.